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COMMON QUESTIONS AND ANSWERS 
FOR NEW CUSTOMERS

Q. How should I configure my FTP program?

A.  Your username should be configured as ____ Your password should be configured as (unless you have changed it)________ Your host name should be configured as ________ Your default directory should be left blank (if you are prompted for this option) All other options should not be needed for normal access.

Q. I've loaded my web pages but still get the JPWorld.com page. Why?

A. When we set up a new account, we put in a default.htm file to get you started. You can either replace this file or simply delete it.

Q.  What are CGI-BIN, PUBLIC, and PRIVATE directories?

A.  In order to make it easier for you we have created directories called CGI-BIN, PUBLIC, and PRIVATE in your root directory.  Experienced users can easily configure these directories but beginners should use them as follows.

PUBLIC -Put any files, images, or other public information that you want anyone to have access to into this directory.

PRIVATE-Put any files, images, or other private information that you do not want the world to have access to into this directory.

CGI-BIN-Put any executable programs such as counters, guestbooks or other programs into this directory.


Q.  My Frontpage web bots do not work on your server, but they work fine on my machine. Why?
A.  As per Microsoft documentation, you must use the personal web server, andcreate your web sites using it not a physical path (i.e. c:\myweb). The solution is to publish to your personal web server, (which you should use in the future) and then publish to your web server. 

Q.  How do I publish my Frontpage Web?
A.  Open your web site, select publish frontpage, for the destination enter the IP Address. Enter your username and password.

Q. How do I setup SQL?
A. Please visit the SQL page.

If these commonly asked questions and answers didn't solve your problem, please visit the Support form.



 

Toll free: 1-800-636-9853 Local Number: (724) 946-8886 Fax: (724) 946-3283
Updated on: 10/13/2010
Copyright 1997 - 2010 JP's High Tech World, Inc. All rights reserved.